View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001962 | T99X171.00 SKB Eagle | SW Issue | public | 2024-06-15 18:49 | 2024-07-18 10:34 |
| Reporter | (ALTech) Younkwang Jung | Assigned To | (SW) Kinbay Wu | Due Date | 2024-06-16 19:42 |
| Priority | high | Severity | s4-minor | Reproducibility | sometimes |
| Status | closed | Resolution | unable to reproduce | ||
| Summary | 0001962: [Smart3][VoC] Please register with Google Issue Tracker for Youtube error issue. | ||||
| Description | Hi Kinbay Currently, YouTube-related VoC is increasing in SKB. This issue has already been discussed with jeff and SKB. Please create an issue tracker with below information and assign it to Jeff. (Jeff requested issue tracker creation.) and please share the link after the issue tracker is created. You can modify the contents below to fit Google's rules. ================================================================================= FW : v15.541.66 ( ATV10 ) Youtube app : (3.04.010/web_20240612_12_RC00) bugreport file is bugreport-BFX_AT100-QTT5.200429.010-2024-06-15-18-36-18.zip issue capture screen is Youtube_issue_2024-0615_cap.jpg logcat file is Youtube_issue_2024-0615_logcat.log Issue video is Youtube_issue_2024-0615.mp4 When we tested it, the following contents were confirmed. - It is being observed regardless of the version of YouTube app. This issue is also being observed in 4.40.303/web_20240612_12_RC00. - When this issue is observed If the user log out of YouTube, the issue is no longer observed. Issue is being observed when user log in with this account. ( yjlim1227@gmail.com, this is not an Youtube Premium account ) and it doesn't happen in every account. Please check it. ================================================================================== Thank you YK.Jung | ||||
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Hi YK, The issue tracker has been created. URL: https://partnerissuetracker.corp.google.com/issues/347460642 If any problem let me know thanks. Best Regards Kinbay |
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Hi Kinbay Thank you for the update I'll let you know if there's any updates Thank you YK.Jung |
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nsrividya@google.com feedback: ============================ Hi, We checked the bugreport, from the nowplaying manager logs, we tried a similar video - SuperNova Aespa Stage Mix, it played without issues. 06-15 18:35:47.228 10048 4757 4757 D NowPlayingManager: onMediaDataUpdated() called with: NowPlayingData [dxc@2afbac0, title=[STAGE MIX彩] aespa (에스파) - Supernova | 쇼! 음악중심, artist=MBCkpop] However, in the bug report we see that there is invalid output presentation timestamp which is resulting in the decoder to get released. Inferred from the below logs in bug report. 06-15 18:35:47.424 10063 8528 20586 I starboard_media: AudioTrack created with buffer size 65536 (preferred: 65536). The minimum buffer size is 32800. 06-15 18:35:48.078 10063 8528 8528 I starboard_media: MediaSession setPlaybackState: PLAYING, position: 20278 ms, speed: 1.000000 x 06-15 18:35:51.172 10050 5861 6547 I chromium: [5861:6547:INFO:v2_ssl_socket.cc(342)] Stop reading on pending closed socket 06-15 18:35:52.752 10063 8528 8528 V starboard_media: Invalid output presentation timestamp. 06-15 18:35:57.879 10063 8528 20586 W starboard_media: calling MediaCodec.release() on OMX.amlogic.vp9.decoder.awesome2 After that also, on updating the new playback position invalid presentation timestamp is encountered: 06-15 18:35:58.591 10048 4757 4757 D NowPlayingListener: updatePlayback() called with: state = [PlaybackState {state=3, position=24911, buffered position=0, speed=0.0, updated=2268239, actions=379, custom actions=[], active item id=-1, error=null}] and now playing listener: dxf@c5f2417 06-15 18:35:58.591 10048 4757 4757 D NowPlayingManager: onClientPlaybackStateUpdate() called with: state = [3], stateChangeTimeMs = [2268239], currentPosMs = [24911] 06-15 18:35:58.591 10048 4757 4757 D NowPlayingManager: onClientPlaybackStateUpdate: Skipped update, state: 3 was unchanged .... .... .... 06-15 18:36:04.188 1041 18806 18912 I APM_AudioPolicyManager: stopSource: stopSource Start stream : 3 06-15 18:36:10.638 10063 8528 8528 V starboard_media: Invalid output presentation timestamp. 06-15 18:36:10.720 10063 8528 20678 W starboard_media: calling MediaCodec.release() on OMX.amlogic.avc.decoder.awesome2 06-15 18:36:10.796 1041 18806 18912 I APM_AudioPolicyManager: stopSource: stopSource Start stream : 3 06-15 18:36:11.081 10063 8528 8528 I starboard_media: MediaSession release 06-15 18:36:11.081 1000 3858 14587 D MediaSessionService: Media button session is changed to null 06-15 18:36:11.082 10013 4772 4772 I TvNotificationListenerService: onNotificationRemoved() 06-15 18:36:11.086 1002 3994 3994 W AvrcpMediaPlayerWrapper: The session was destroyed com.google.android.youtube.tv 06-15 18:36:11.122 10050 5861 5861 W chromium: [5861:5861:WARNING:media_trait_handler_impl.cc(679)] No media status Does the user get the issue for the same video played again or even a different video ? Does clearing the cache : Settings -> Apps ->YouTube -> Clear data and Clear cache make the problem go away or persists for same video ? Invalid output presentation timestamp - log occurs when the current presentation timestamp is lesser than the last updated frame time stamp. ============================ |
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seoz@google.com feedback: ============================ Based on our analysis, the report at comment#1 was from 2024-06-15 00:48:49 PDT. The issue has been mitigated on our end at YouTube since then. Can you please restart the device and see if the issue is still happening? If the issue is still reproducible even after the device reboot, can you please collect this information? 1. reproduction video 2. screenshot of stats for nerds for the problematic playback 3. Android TV system log ============================ comment#1 means the issue description |
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Hi Kinbay When Tester checked again on this issue in the same environment on June 17th, the issue was no longer observed and this issue has not been observed since then. Thank you YK.Jung |
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Hi YK Can I close the issue on the Google issue tracker? Best Regards Kinbay |
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Hi Kinbay I don't think we can proceed any further. If so , please close it Thank you YK.Jung |
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Hi Kinbay SKB had closed this issue. https://jira.skbroadband.com/browse/BTVV-7931 Therefore, I will close this ticket. Thank you YK.Jung |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | New Issue | |
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | Status | new => assigned |
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | Assigned To | => (SW) Kinbay Wu |
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | File Added: Youtube_issue_2024-0615_cap.jpg | |
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | File Added: bugreport-BFX_AT100-QTT5.200429.010-2024-06-15-18-36-18.zip | |
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | File Added: Youtube_issue_2024-0615_logcat.log | |
| 2024-06-15 18:49 | (ALTech) Younkwang Jung | File Added: Youtube_issue_2024-0615.mp4 | |
| 2024-06-15 19:11 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) SY Yoon | |
| 2024-06-15 19:11 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) JunGyu Kim | |
| 2024-06-15 19:12 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) Wooshin Kang | |
| 2024-06-15 19:12 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) Sangmin Choi | |
| 2024-06-15 19:12 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) Jong-Hwa JUNG | |
| 2024-06-17 09:54 | (SW) Kinbay Wu | Note Added: 0016048 | |
| 2024-06-17 09:54 | (SW) Kinbay Wu | File Added: image.png | |
| 2024-06-17 12:30 | (ALTech) Younkwang Jung | Note Added: 0016051 | |
| 2024-07-09 08:47 | (SW) Kinbay Wu | Note Added: 0016202 | |
| 2024-07-09 08:49 | (SW) Kinbay Wu | Note Added: 0016204 | |
| 2024-07-10 10:44 | (ALTech) Younkwang Jung | Note Added: 0016232 | |
| 2024-07-10 11:14 | (SW) Kinbay Wu | Note Added: 0016233 | |
| 2024-07-11 08:40 | (ALTech) Younkwang Jung | Note Added: 0016240 | |
| 2024-07-18 10:33 | (ALTech) Younkwang Jung | Note Added: 0016282 | |
| 2024-07-18 10:34 | (ALTech) Younkwang Jung | Status | assigned => closed |
| 2024-07-18 10:34 | (ALTech) Younkwang Jung | Resolution | open => unable to reproduce |
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